1.1 Order Processing

• Orders are processed within 1–3 business days of order confirmation for ready and available stock (excluding UAE public holidays)
• Custom pieces or made to order pieces will take around 2-3 weeks not inclusive of shipping
• Pre-ordered items can take up to a month to reach the customer
• You will receive an email/WhatsApp notification once your order has been dispatched, along with tracking information where available
• During sale periods or high-demand launches, processing times may be slightly extended; we will notify you if this affects your order

1.2 Shipping Within the UAE

• Standard delivery within the UAE that typically takes 2–4 business days from dispatch is charged 20.50 AED for orders below AED 299
• Shipping within the UAE is free of charge on orders above AED 299
• Same day delivery, has applicable charges of 32AED, while express delivery within 2 Hours is charged 100 AED
• A standard shipping fee applies to orders below AED 299, calculated and displayed at checkout
• Delivery is made by our courier partners to the shipping address provided at checkout; please ensure your address and contact number are accurate and complete

1.3 International Shipping

• Saa Sha LLC ships internationally to most countries
• International delivery times vary by destination and are typically estimated at checkout, generally ranging from 5–14 business days
• The customer is responsible for all international shipping costs, which are calculated at checkout based on destination and order weight
• The customer is solely responsible for any customs duties, import taxes, or clearance fees levied by the destination country; these are not included in the product price or shipping fee and are payable by the customer directly to the courier or customs authority
• Saa Sha LLC has no control over and is not responsible for customs delays, seizures, or additional charges imposed by customs authorities in the destination country
• Please check your local customs regulations before placing an international order, particularly regarding restrictions on textile or children’s products

1.4 Tracking Your Order

Once your order is dispatched, you will receive a tracking link via email or WhatsApp. Please allow up to 24 hours for tracking information to update after dispatch.

1.5 Delivery Issues

• If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our courier partner
• If a delivery is returned to us due to an incorrect address, unavailability of the recipient, or refusal to accept customs charges, the customer will be responsible for any re-shipping costs
• Please inspect your parcel upon delivery; any damage during transit should be reported to us within 48 hours with photographic evidence

1.6 Contact

For shipping enquiries, please reach us at saasha.official11@gmail.com or +971 55 522 6549.