1.1 Exchange Window

We accept exchange requests within 7 calendar days of the delivery date shown on your tracking confirmation. Requests submitted after this window cannot be accepted.

1.2 Eligibility for Exchange

To be eligible for an exchange, items must be:

• Unworn, unwashed, and undamaged, in their original saleable condition
• Returned with all original tags attached and in original packaging
• Free from any odour, stains, marks, or signs of use
• Accompanied by proof of purchase (order number or confirmation email)

1.3 What Can Be Exchanged

• Size exchanges, subject to stock availability of the requested size
• Exchange for a different colour or style of equal value, subject to stock availability
• Where the desired replacement is of higher value, the customer will be required to pay the price difference; where it is of lower value, the balance will be issued as store credit

1.4 Items Not Eligible for Exchange

• Items marked as ‘Final Sale’ or purchased during clearance promotions
• Innerwear, socks, and accessories, for hygiene reasons, unless defective
• Items showing signs of wear, washing, or damage caused after delivery
• Gift cards and promotional vouchers

1.5 Alterations

Saa Sha LLC does not offer alterations on any garment. As our pieces are designer, small-batch styles, fit and sizing may run slightly larger or smaller than the standard size chart depending on the individual child’s build, and may vary marginally from piece to piece. We encourage customers to refer carefully to our size guide before ordering, or contact us at saasha.official11@gmail.com if unsure between two sizes. If the size received does not fit, please use the size exchange process outlined in this Policy within the 7-day window.

1.6 How to Request an Exchange

1. Contact us at saasha.official11@gmail.com or +971 55 522 6549 within 7 days of delivery, with your order number and reason for exchange
2. Our team will confirm eligibility and provide instructions for sending the item back to us
3. Once we receive and inspect the item, we will process your exchange, subject to stock availability of the requested size, colour, or style
4. If the requested replacement is unavailable, we will offer an alternative or issue store credit valid for future purchases

1.7 Exchange Shipping Costs

• For exchanges due to our error (wrong item/size dispatched) or a manufacturing defect, we will cover the cost of return shipping and dispatch of the replacement
• For exchanges requested for reasons such as change of mind or incorrect size selected by the customer, the customer is responsible for the cost of shipping the item back to us; we will cover the cost of dispatching the replacement within the UAE
• For international exchange requests, the customer bears all shipping costs both ways, along with any applicable customs duties

1.8 Contact

For exchange requests, please contact us at saasha.official11@gmail.com or +971 55 522 6549.