1.1 Our Policy

Saa Sha LLC operates an exchange-only policy. We do not offer returns for a monetary refund on eligible items purchased for change of mind, incorrect size, or similar reasons. Instead, eligible items may be exchanged within 7 days of delivery, in accordance with our Exchange Policy (Section 5).

1.2 When a Refund Applies

Notwithstanding our exchange-only policy, a monetary refund will be issued in the following circumstances:

• The item received is defective, damaged, or faulty through no fault of the customer
• The item received does not match the product ordered (wrong item, wrong size sent in error)
• Your order is cancelled in accordance with our Cancellation Policy (Section 6)
• We are unable to fulfil your order due to stock unavailability after payment has been taken
• A refund is required by applicable UAE consumer protection law

1.3 Refund Process

• Where a refund is due, please contact us within 48 hours of delivery with your order number and photographic evidence (for damaged/defective/incorrect items)
• Once approved, refunds are processed to the original payment method used at checkout
• Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider
• Where a refund relates to a cancellation, the payment gateway and transaction processing charges incurred by us (currently 2.6% of the order value plus AED 1 per transaction) will be deducted from the refunded amount, as set out in our Cancellation Policy

1.4 Non-Refundable Items

• Items marked as ‘Final Sale’ or purchased during clearance promotions
• Items that have been worn, washed, or altered, or that no longer have their original tags and packaging
• Gift cards and promotional vouchers

1.5 Contact

For any refund-related query, please contact saasha.official11@gmail.com or +971 55 522 6549 with your order number.